Development of Terms of Reference and process flow diagrams. Identification of the client's needs, immersion in the technical details of the task, involvement of qualified specialists in a given area, budget agreement.
The success in business and concluding transactions by 90% depends on the Customer’s properly formulated Terms of Reference, as it reflects detailed requirements for contractors and contains an extended description of the purchase, volumes and necessary characteristics of the products. With the well-developed Terms of Reference the Customer is being provided with the opportunity to peel apart the businesses that do not fit the requirements the natural way and choose a Supplier upon the favorable terms. Therefore, the existence of the Terms of Reference simplifies the procedure for all participants of the process.
As a rule, the development of Terms of Reference is entrusted to the qualified and responsible employees who are aware of the international law provisions, codes, norms and rules of procurement procedures, the one who knows legal aspects of the preparation of such documents well as it needs to realize what information the Terms of Reference includes and what goals it pursues while preparing it.